I play several online games and have always been pleasantly surprised at how fast and helpful they are. However this has not been the case with Playdom.
They let issues linger send automated responses and sometimes the automated response doesn't even match your question. I have since found out they have had about 287 complaints about customer service in the past year and their rating with the BBB is not good. I really don't understand their attitude. Customer service is non existent.
Some requests will mysterioulsy disappear and not be answered at all.
A general discussion has been opened on their forums and a Playdom official has yet to respond to any complaints. For some reason the entire thread is put under general discussion which I don't believe is a good category for it.
Monetary Loss: $50.